Refund policy

These provisions outline the conditions governing product returns and the limited warranty offered for Wyze hardware. They apply specifically to physical goods and are intended to be read together with the general Terms of Service and any additional product-specific requirements. In the event of a conflict between these provisions and other terms, the rules described here will take precedence for matters involving returns and warranty claims. Where applicable laws provide different consumer rights, those legal requirements will override these provisions.

Wyze aims to provide a positive experience with every purchase. If a customer is not satisfied with a product purchased directly through the official website or mobile application, the item may be eligible for return within a specified period, typically thirty days from the date of purchase. To qualify, the customer must notify the company within that timeframe and follow the established return procedure. This return policy applies only to purchases made through Wyze’s direct sales channels. Products obtained from third-party retailers must be handled in accordance with the return policies of those sellers.

To be accepted, returned items must remain in their original condition and include all components that were originally provided. This includes accessories, cables, instruction materials, and packaging. Products that show signs of use, damage, alteration, or missing parts may not qualify for return. Additionally, items must be shipped back from the same country where they were originally delivered. Returns originating from other locations may be declined.

After a returned product is received, it undergoes an inspection process to verify that it meets the return requirements. If approved, the company may issue a refund to the original form of payment. In some cases, store credit or a gift card of equivalent value may be offered instead. Refunds generally cover the purchase price and applicable taxes, while shipping and handling fees are usually not reimbursed unless required by law. Certain promotional items or discounted purchases may not be eligible for return, depending on the conditions of the specific offer.

Customers are responsible for ensuring that any personal belongings are removed from products before they are returned. The company does not accept responsibility for items left inside returned products or packaging.

To initiate a return, customers must submit a request through the designated return system, providing relevant order details or proof of purchase. Once the request is approved, instructions and a prepaid shipping label are provided. The product should be carefully packaged with all original components and shipped within the required timeframe. Customers will be notified once the return has been processed.

In addition to the return policy, Wyze offers a limited warranty that covers defects in materials or workmanship. For most products purchased directly after a certain date, the warranty period extends for eighteen months from the original purchase date. Items purchased earlier or through authorized retailers are typically covered for a shorter period, such as one year. Some product categories may have different coverage durations, and refurbished items generally come with reduced warranty periods.

If a product is found to be defective within the applicable warranty period, the company may choose to repair or replace the item, or provide a refund or store credit. Replacement products may be new or refurbished depending on availability. Any replacement will continue to be covered for the remainder of the original warranty period or for a minimum coverage duration determined by the company.

The limited warranty does not apply to products that have been misused, modified, improperly installed, or damaged due to accidents or negligence. It also does not apply to items returned without valid proof of purchase, products purchased from unauthorized sellers, or claims submitted after the warranty period has expired. Items provided free of charge through promotional programs may also be excluded from warranty coverage.

Customers seeking warranty service must contact support and provide details about the issue along with proof of purchase. In some situations, the company may request that the product be returned for evaluation before determining the appropriate resolution. If the product does not meet the warranty criteria, the company is not obligated to provide repair, replacement, or return services.

This limited warranty represents the primary warranty provided for Wyze hardware products. Except where restricted by law, other warranties, including implied warranties related to merchantability or suitability for a particular purpose, are excluded. Where such warranties cannot be excluded, their duration will be limited to the same period as the stated warranty.

To the extent permitted by law, the company limits liability for indirect, incidental, or consequential damages related to the use or performance of its products. This may include losses such as data issues, property damage, or other secondary effects. Because regulations vary by jurisdiction, some limitations may not apply to all customers.