Privacy Policy

This privacy notice explains the ways in which Wyze Labs, Inc. collects, uses, and manages information from individuals who interact with its products and digital platforms. It applies whenever users visit company websites, operate mobile applications, use connected devices, communicate with support services, or engage through other channels such as social media. References to the Services include all online platforms, applications, and supporting systems connected to Wyze products, while Devices refer to branded hardware such as cameras, sensors, and other smart home equipment.

The company may update this notice periodically to reflect changes in operations, technology, or legal requirements. When revisions occur, the updated version will display a new effective date, and additional notifications may be provided through the website or applications when appropriate. Users are encouraged to review the notice regularly to stay informed about how their information is handled and what choices they have.

The type of information collected depends on how individuals use the Services. Some data is provided directly by users, while other information is collected automatically through system interactions. Information supplied directly may include names, email addresses, mailing details, phone numbers, usernames, profile images, and other content shared when creating accounts, placing orders, completing forms, participating in promotions, posting reviews, or contacting support. Payment details associated with transactions are typically processed by external providers rather than stored directly by the company.

Certain products and features may involve additional categories of information. For example, wearable devices or health-related tools may require details such as age, height, weight, or activity preferences to generate personalized insights. Camera-based features may include uploading images or enabling functions that analyze visual content to produce alerts or automated responses. In some regions, optional settings may allow recognition features that process facial data selected by the user to support specific functionalities.

In addition to user-provided details, the Services automatically gather technical and usage-related information. This may include system logs, device performance data, sensor activity, and events such as motion detection or media capture. Devices may record audio, images, or video depending on user settings. Wearables may monitor activity levels, heart rate, or movement patterns, while other devices may calculate metrics such as body composition or similar indicators.

Video and image data may also be analyzed to detect general activity or the presence of individuals. Some features use artificial intelligence to generate summaries or descriptions of recorded events without identifying specific people unless additional recognition tools are enabled. Users may also choose to share sample data voluntarily to support improvements in system performance and accuracy.

When accessing websites or applications, additional technical details may be collected, including device type, operating system, browser information, network data, IP address, and unique identifiers. Information about how users interact with the platform, such as pages viewed, features accessed, and time spent, may also be recorded. Transactional data, including order details, pricing, and shipping information, is collected when purchases are completed.

Location data may be estimated based on IP addresses to determine a general geographic region. With user permission, applications may also collect more precise location data through device settings. This feature can be disabled at any time through the user’s device controls.

Various tracking technologies are used to improve functionality and better understand user behavior. These may include cookies, software development tools, and similar mechanisms that help remember preferences, analyze performance, and support marketing efforts. They may also assist in delivering content or advertisements that align more closely with user interests.

The information collected is used to operate and enhance the Services. This includes processing transactions, managing accounts, improving user experiences, developing new features, communicating updates, maintaining system security, and analyzing trends. Data may also be used for marketing or promotional purposes where permitted.

In certain situations, information may be shared with service providers that support business operations, such as hosting services, payment processors, logistics providers, analytics platforms, and customer support tools. Information may also be disclosed when required by law or when necessary to protect the rights, safety, or property of the company or its users. Aggregated or anonymized data that cannot identify individuals may be used for research or operational analysis.

Users have options regarding how their information is managed. Account holders can update personal details through account settings or request actions such as data deletion by contacting the company. Depending on applicable laws, individuals may have rights to access, correct, delete, or limit certain uses of their personal information.

Preferences related to marketing communications can be adjusted by opting out of promotional messages, modifying notification settings, or managing cookie preferences within web browsers. In some regions, users may also have the option to restrict certain types of targeted advertising or data sharing.

Personal information is retained only for as long as necessary to fulfill its intended purpose or meet legal requirements. Some data may be removed after periods of inactivity or when accounts are closed. Certain types of information associated with optional features may also be deleted according to defined retention practices once those features are no longer in use.

Because the company operates primarily from the United States, information may be processed or stored in that country or in other locations where its partners maintain facilities. Data protection standards may vary across jurisdictions, but appropriate safeguards are applied where required.

Individuals who have questions about this notice or wish to exercise their privacy rights may contact the company through its support channels. Wyze remains committed to maintaining transparency and providing users with meaningful control over their personal information while continuing to improve its products and services.